Reservations & Revenue Management Trainee

Amsterdam    HBO   38 uur

38 uur
Ready to live the Legend as Reservations and Revenue Trainee?

As Reservations and Revenue Trainee, you will be 60% of the time busy with Reservations tasks and 40% with Revenue Management. The following tasks belong to Reservations:

  • Answers to customer requests by telephone or emails in accordance with Sofitel Legend The Grand Amsterdam procedures and in a courteous and professional manner.
  • Process reservation requests.
  • Optimize the price of all reservations by practicing "upselling".
  • Anticipate customer needs, respond quickly to all their requests regardless of time of day and level of occupancy.
  • Process confirmation letters.
  • Collaborate with the various services of the Hotel to organize any special request from the customer.
  • Ensures the follow-up of information relating to customers in the departments concerned.

The following tasks belong to Revenue Management:

  • Ensure the quality of the data and actively communicate with the Reservation to ensure the application of the pricing policy.
  • Monitor hotel ramp-up on a daily basis and give strategic recommendations.
  • Participation in Revenue Meetings.
  • Develop monthly analysis reports.
  • Run random analysis and competition checks.
  • Carry out group quotes by calculating the minimum contribution threshold.
  • Be a source of proposals for the adaptation of the short and medium term strategy on the basis of analysis

What do we offer?

The team of The Grand is young and bursting with passion and motivation. Sofitel Legend The Grand Amsterdam finds personal growth very important and therefore we employ a fulltime training manager. We offer interns of The Grand responsibility and personal coaching to support you in your development. During your internship you can also follow various cross training courses which will allow you to see other departments of the hotel and broaden your knowledge about hotels. The Grand offers growth opportunities for all the trainees. A large amount of trainees get a job offer after their traineeship.  The internship fee is €600 gross. It is also possible that you will receive a travel allowance and that you can use our staff restaurant every day free of charge.


Sofitel Legend The Grand Amsterdam offers five-star de-luxe in a unique Amsterdam historical ambience, with French elegance and grandeur. The international hotel is part of the Accor Hospitality Netherlands Group. Housed in the former town hall of Amsterdam, The Grand offers 179 rooms, of which 52 are suites. The Grand also features 19 InspiredMeeting rooms, an urban spa and a Michelin starred restaurant, Bridges.

Student profile

We are looking for you if you meet these requirements:

  • You are following a bachelor education in the direction of Hospitality Management or Revenue Management
  • You are looking for a management internship for a minimum of 10 months
  • You are fluent in English. Dutch and French are a plus
  • You are well organized and have an analytical mind

Enthusiastic? Apply immediately! We will only process applications that include a CV and motivation letter.

Contact our Talent & Culture department, phone number: 020 555 3 194/ email:


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Sofitel Legend The Grand Amsterdam
Oudezijds Voorburgwal 197
1012 EX  Amsterdam
Gillian Fletcher